Frequently Asked Questions

What transport services are covered by the NDIS in Queensland?

The NDIS may fund transport services that are necessary for an individual to attend disability-related activities, appointments or education, or to participate in the community. This may include assistance with transport costs or the provision of transport services.

You can contact your support coordinator to find out what inclusions are in your plan.

How do I access NDIS-funded transport services in Queensland?

To access NDIS-funded transport services in Queensland, you will need to have an approved NDIS plan that includes funding for transport. You can discuss your transport needs and goals with your NDIS planner or provider, and they will help you identify the most appropriate transport options for your needs. If you require urgent accessible transport, we may be able to assist - call us on 07 5646 5888 to discuss further,

What are the eligibility criteria for NDIS-funded transport services in Queensland?

To be eligible for NDIS-funded transport services in Queensland, you must have an approved NDIS plan that includes funding for transport. A participant will generally be able to access funding through the NDIS for transport assistance if the participant cannot use public transport without substantial difficulty due to their disability.

How can I provide feedback on the accessibility of NDIS-funded transport services in Queensland?

You can provide feedback on the accessibility of NDIS-funded transport services in Queensland by contacting your transport provider or the NDIS Quality and Safeguards Commission. You can also provide feedback through the NDIS participant feedback process. You can send an email to feedback@ndis.gov.au or call 1800 800 110.

What role do support workers and carers play in assisting NDIS participants to access transport services?

Support workers and carers may play a key role in assisting NDIS participants to access transport services, by providing physical or emotional support during transport, assisting with communication or mobility, or coordinating transport arrangements. The specific role of a support worker or carer will depend on the individual's needs and goals.

How does the NDIS work with transport providers to ensure that they are meeting the needs of people with disabilities in Queensland?

The NDIS works with transport providers to ensure that they are meeting certain accessibility standards and guidelines, and to identify and address any accessibility barriers that may arise. The NDIS also provides training and support to transport providers to improve their knowledge and understanding of disability and accessibility.

Are there any upcoming changes or initiatives planned for improving accessible transport services under the NDIS in Queensland?

There may be ongoing changes and initiatives aimed at improving accessible transport services under the NDIS in Queensland. You can stay up-to-date with the latest news and updates by visiting the NDIS website or contacting your NDIS planner or provider.